Return Policy

We make every effort to ship your orders correctly, but errors are inevitable. All customer service issues are handled by the Customer Service Department.
  1. Please notify our Customer Service Department of any questions. Our customer service representatives will do everything possible to satisfy your needs.
  2. In order to answer your questions and serve you better, please have a copy of your packing slip and/or invoice when you call.
  3. If a return is necessary, the Customer Service Department will give you a return goods authorization (RGA) number. This number must be marked on the carton(s) to be returned. Any merchandise returned without an RGA number marked on the carton will be refused.
  4. We must be notified of any shipping error within 10 days. We cannot accept returned product under any circumstances after 60 days. All returns are subject to inspection.
  5. All returns are subject to a 25% restocking charge with the exception of defective product or Mohawk shipping error.
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Division of RPM Wood Finishes Group
address: P.O. Box 22000 Hickory, NC 28603|toll free: 800-545-0047|fax: 800-721-1545